All our backpacks include a laptop sleeve, with the size varying by model. For specific capacity details, please refer to the product pages.

To clean your bag start by using a stiff brush to remove any excess dirt. Then use cold water and a sponge to wash the bag by hand. Let the bag air dry. If your bag still looks dirty, repeat this process. We do not recommend putting our bags in the washing machine.

Our bestselling Roll Top Backpack is crafted from fully waterproof materials, featuring water-resistant zips and waterproof binding. Our canvas bags and bike-packing range are water-resistant, suitable for heavy rain, but we don't recommend submerging them in water.

We’re dedicated to delivering uncompromising quality, both in our products and customer service. Every bag is designed to be durable, functional, and stylish. That’s why all our bags come with a standard 2-year warranty covering any material or workmanship defects.

All our products are designed in-house by the Temple Outdoor team in Bristol, UK. With over a decade of combined experience in outdoor equipment, luggage, and apparel, we are dedicated to delivering the highest quality products to our customers.

Our products are made around the world by a trusted network of factories and suppliers. We strive to be transparent about our manufacturing process. We currently work with small-scale factories in UK, Portugal, China and Vietnam. We're always developing new products and working with exciting and aligned suppliers.

Please use our contact form and include your order number and the delivery address. If your order has already been shipped, we won't be able to make changes, but you can use the tracking link to redirect your parcel to a safe location.

Absolutely. If your order hasn’t been dispatched yet, just reach out via our contact page, and we’ll update the details for you.

We use plain packaging for all orders to keep them discreet. If you have any specific packaging requests, feel free to let us know.

We do our best to keep all products in stock, but sometimes delays happen. If an item is unavailable, please reach out via our contact page, and we'll let you know when it’s expected to be restocked.

We’re really sorry if this has happened. While mix-ups are rare, they can occur. Please reach out via our contact form, and we’ll resolve the issue as a priority.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are the responsibility of the customer.

We accept payments from most major credit/debit cards and payment providers, with all payment card data encrypted for security. Temple Outdoor does not store any credit card information. If your payment fails, try using a different card, browser, or device. To ensure your protection, our Payments team may perform anti-fraud checks and may contact you for additional details before confirming your order.

We use a range of couriers, including Evri, UPS, and Royal Mail, depending on the destination and urgency of your parcel. Once your order is placed, you'll receive tracking details and a link to the courier's website.

Write a clear and concise answer to guide your customers.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

To track your order, locate your order confirmation email and click the link to the courier's website. You'll be able to see your order's current location from there.

EUROPEAN DELIVERY

€7.00 on all orders.

Please allow 5 to 7 working days for delivery.

UK DELIVERY

£3.00 or FREE on all orders over £20.00.
Please allow 3 to 5 working days for delivery.

REST OF WORLD DELIVERY

$12.00 on all orders.
Please allow 7 to 10 working days for delivery.

If you are unhappy with your order, you can return it up to 30 days from the date of receiving the product. Just get in touch via email and we will sort it out. Please note that the return order is your responsibility until we receive it. We recommend sending with a traceable and signed for service. We will refund you the value of the item as soon as we receive it. Further reductions may be applied due to any damage incurred in transit.

Depending on your order and its value, we’d be happy to offer an exchange. We’re committed to ensuring you have the right product and a great experience. Just reach out via our contact page, and we’ll be happy to assist.

Refunds are processed as soon as we receive your return at the warehouse. The total will be refunded to your original payment method, and it may take up to 5 working days to appear.

Yes, return shipping is the customer’s responsibility. We recommend using a reputable courier and insuring the parcel for its full value.

Please visit our returns page, fill out the form, and follow the instructions provided.