Please use our contact form and include your order number and the delivery address. If your order has already been shipped, we won't be able to make changes, but you can use the tracking link to redirect your parcel to a safe location.

Absolutely. If your order hasn’t been dispatched yet, just reach out via our contact page, and we’ll update the details for you.

We use plain packaging for all orders to keep them discreet. If you have any specific packaging requests, feel free to let us know.

We do our best to keep all products in stock, but sometimes delays happen. If an item is unavailable, please reach out via our contact page, and we'll let you know when it’s expected to be restocked.

Yes, all duties and taxes are included in the prices. For overseas orders, Temple Outdoor cover all of this, so you won't be charged any additional costs.

We accept payments from most major credit/debit cards and payment providers, with all payment card data encrypted for security. Temple Outdoor does not store any credit card information. If your payment fails, try using a different card, browser, or device. To ensure your protection, our Payments team may perform anti-fraud checks and may contact you for additional details before confirming your order.

All our backpacks include a laptop sleeve, with the size varying by model. For specific capacity details, please refer to the product pages.

To clean your bag start by using a stiff brush to remove any excess dirt. Then use cold water and a sponge to wash the bag by hand. Let the bag air dry. If your bag still looks dirty, repeat this process. We do not recommend putting our bags in the washing machine.

Our bestselling Roll Top Backpack is crafted from fully waterproof materials, featuring water-resistant zips and waterproof binding. Our canvas bags and bike-packing range are water-resistant, suitable for heavy rain, but we don't recommend submerging them in water.

We’re dedicated to delivering uncompromising quality, both in our products and customer service. Every bag is designed to be durable, functional, and stylish. That’s why all our bags come with a standard 1-year warranty covering any material or workmanship defects.

All our products are designed in-house by the Temple Outdoor team in Bristol, UK. With over a decade of combined experience in outdoor equipment, luggage, and apparel, we are dedicated to delivering the highest quality products to our customers.

Our products are made around the world by a trusted network of factories and suppliers. We strive to be transparent about our manufacturing process. We currently work with small-scale factories in UK, Portugal, China and Vietnam. We're always developing new products and working with exciting and aligned suppliers.

All of our orders ship from our warehouses in the UK, US and EU. Please note that if your item isn't in stock at the nearest warehouse, we may ship from the UK. Please note that all orders are shipped DDP (delivered duty paid), so you will have no extra taxes or duties to pay, as this is all covered by Temple Outdoor.

We use a range of couriers, including Fedex, UPS, and Royal Mail, depending on the destination and urgency of your parcel. Once your order is placed, you'll receive tracking details and a link to the courier's website.

You will have received a tracking link via email. If you need further help, please get in contact.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

To track your order, locate your order confirmation email and click the link to the courier's website. You'll be able to see your order's current location from there.

All shipping costs can be found here.

No, you will not have to pay any additional taxes or duties. We ship all orders DDP (delivered duty paid), which means Temple Outdoor cover all import tax and duties. You only pay the amount at the checkout.

If you are unhappy with your order, you can return it up to 30 days from the date of receiving the product for a refund or exchange.

Start your return HERE.

If you’d like to make an exchange, the quickest and easiest way is to return the item you don’t want. Once your return is underway, you can place a new order for the correct item, and your refund for the first will follow shortly after.

Refunds are processed as soon as we receive your return at the warehouse. The total will be refunded to your original payment method, and it may take up to 5 working days to appear.

Yes, return shipping is the customer’s responsibility. We recommend using a reputable courier and insuring the parcel for its full value.

Please visit our Returns Page, fill out the form, and follow the instructions provided.

Temple Outdoor is based in the UK, and we have warehouses for our products in the UK, US and the EU. This allows us to easily ship internationally and process returns.

Temple Cycles came first. Temple Outdoor was then started as a company to focus on bags and products outside of the cycling industry. Both companies are closely linked, but remain separate entities.

Temple Cycles was founded in 2015, and then Temple Outdoor was founded in 2021.